Refund policy

Return & Refund Policy for Hair Root AI

  1. Returns & Exchanges
    Due to the personal care and hygiene nature of our hair care products, we do not accept returns or exchanges once the product has been delivered and opened.
  • We only replace items if they are received in a damaged, defective, or incorrect condition.
  • If you receive a damaged or incorrect product, you must notify us within 48 hours of delivery at supercoc1994@gmail.com with unboxing video/photos of the product.

     2.   Cancellations

       •    You can cancel your order within 2 hours of placing it, provided it has not been shipped.

       •Once the order is dispatched from our warehouse, cancellations will not be entertained.

      

      3.  Refunds (if applicable)

      •    Once your damage/defect claim is verified by our team, we will process your refund or ship a replacement product.

• For approved refunds, the amount will be automatically credited to your original method of payment (or bank account for COD orders) within 5-7 working days